Refund Policy

1. Our Commitment

We are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions for requesting refunds on purchases made through our platform.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service not delivered as described
• Technical issues preventing service access
• Billing errors or duplicate charges

3. Annual Subscription Plans

CAwise subscription plans are billed annually and are available at multiple tiers, each offered on two storage tracks: CAwise Storage and BYOS.

Once a plan is activated, no cash refund is issued for any remaining period in the billing cycle — regardless of when you cancel or downgrade.

Downgrades take effect at the end of your current billing cycle — you retain full access until that date and will never be cut off mid-cycle. To request a plan upgrade or downgrade, contact us at contact@cawise.in — plan changes are not available as a self-service action.

4. How to raise issue related to subscription

To request a refund, please follow these steps:

1. Contact our support team through our website or email
2. Provide your purchase details
3. Explain the issue you are facing
4. Allow 3-5 business days for our team to review your request and revert back to you.

5. Addon Cancellation on Plan Changes

Addons are independent of your plan tier. Upgrading or downgrading your plan does not cancel any of your active addon subscriptions.

Changing Your Plan

• All addons continue unaffected: AI, storage, client, and staff addon subscriptions keep running normally when your plan tier changes.
• Switching to BYOS: If your plan changes to a BYOS storage track, your storage addon subscriptions are not automatically cancelled. Cancelling them is your responsibility as the account administrator.

Cancelling Your Plan

• Recurring addon subscriptions cancelled: AI addon subscriptions and storage addon subscriptions are cancelled when the plan cancellation takes effect. No refund is issued for any unused time on those subscriptions.
• Client and staff addons unaffected: These are lifetime purchases and remain on your account regardless of plan cancellation.

Client and Staff Addon Purchases

Client and staff addons are one-time lifetime purchases and are generally non-refundable. CAwise reserves the right to approve refunds on these addons on a case-by-case basis, at its sole discretion. To request a review, contact us at contact@cawise.in.

6. Dispute Resolution

If you are not satisfied with our refund decision, please contact our customer support team. We will work with you to resolve any concerns and ensure a fair outcome.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through our website or email us at contact@cawise.in.